Shipping policy
Shipping Policy
Order Processing
- All orders are processed within 2-5 business days. Each product is made to order through our fulfillment partner, Printful.
- Processing time may vary depending on product availability and demand.
Shipping Times
Estimated shipping times for Australia:
- Domestic (Australia): 5-10 business days
- International: 10-20 business days, depending on the destination.
Shipping times are estimates and not guaranteed due to potential delays from customs or carriers.
Shipping Costs
Shipping costs are calculated based on the product, shipping destination, and selected shipping method during checkout.
Tracking Your Order
You will receive an email with tracking information once your order is fulfilled and shipped. You can monitor your delivery using the provided tracking link.
Customs and Import Taxes
For international orders, customs and import taxes may apply, depending on your country's regulations. These fees are the buyer's responsibility. Please review your local import laws to understand any potential charges.
Order Issues
If you encounter any issues such as delays, lost packages, or damaged items, please contact our customer service team at [your contact info]. We will work with Printful to investigate and resolve the issue.
Returns and Exchanges
Since all products are custom-made to order, we do not accept returns or exchanges unless there’s a defect or error with the product. If you receive a damaged or incorrect item, please notify us within 30 days for assistance.